+ You must book online.
+ Sessions become available to book 5 days in advance.
+ Self-check-in and check-out: Bring your keyfob bar code or download the RGPro Connect App.

+ 1:2 Supervision of guests now allowed. Guests must be age 8+.
+ Contactless Payments Only within the building.
+ Liquid chalk only
+ Wear a suitable face-covering - No front vented masks please.





Last Updated 14/10/2020

Can I book multiple sessions in advance?

Yes, you can sessions are available to book 5 days in advance.

Do I have to wear a mask/face covering?

Yes, face coverings are mandatory when in the centre unless you are having a quick drink or bite to eat, or
are using the Strength and Conditioning Area (where it is optional but recommended).
Note: Children age 8 & 9 do not need to wear a mask.

Can I book for multiple people?

Yes, as long as they have registered and climbed at Highball pre-lockdown. If in doubt, email us. With recent Government restrictions, you can only book for up to 6 participants.

Can I bring/supervise guests?

Yes. Competent climbers can supervise guests on a 1:2 basis. Your 'guest' must be age 8+.

I don't climb but I have registered to supervise my child, how do I book?

Book your child on an Open Session but not yourself. You will need to check-in/out and follow all the measures while on site. If Open Climbing Sessions start reaching capacity, we may have to limit Non-Climbing Supervisors to certain sessions.

I climbed with supervision before lockdown but my 'supervisor' is from another household, can I still come and climb?

Yes! We have launched a new Bouldering Briefing which you can book online, our Intro To Bouldering Sessions are back as well too. The briefing and intro is suitable for age 16+ and will enable to climb without supervision.

Can I bring friends/family to spectate while I climb?

At this current time no. The only people allowed within the centre at this time are those registered to climb.

Can I hire shoes?

Yes, hire shoes will be available. We suspended the fee until 30 September but from 1 October we are reinstating the fee and adding it to the price of a single session.
They are available on a ‘self-service’ basis after you check-in.

Will the cafe and shop be open?

Yes. You will be able to access the cafe and shop before your climbing session via a dedicated 'takeaway' entrance'. You will also be able to use the same entrance to come to reception before your climbing session to update any expired registrations, replace lost barcode key fobs, or activate the RGPro Connect App.

Please bring a water bottle (full of water) as the water fountain is out of use.

Is the Strength and Conditioning Area Open?

Yes, it is. There is a maximum capacity of 8 people so please keep workouts to a maximum of 20 mins and
spray/wipe down all equipment you use before and after.

Are you running any supervised/instructed sessions for adults or children?

Junior Climbing Clubs are re-starting from 1 October and more products will follow during October.